Automate Your Contact Center QA With MiaRec

MiaRec is designed to help contact centers win back time, improve CX, and increase revenue with Generative AI-powered Automated Quality Management and Conversation Intelligence solutions.

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500+ Customers Worldwide

MiaRec is trusted by hundreds of organizations across the globe, including telecom service providers, healthcare institutions, financial service providers, government agencies, and many others.

NEW: MiaRec Unveils Game-Changing Upgrades to LLM-Based Topic Analysis

We are thrilled to announce enhancements to LLM-based Topic Analysis: justification and relevance scoring! These cutting-edge upgrades will further boost how organizations interpret and leverage customer data, providing unparalleled accuracy and deeper insights that will energize the approach to customer engagement.

Contact centers can now quickly and easily see why AI determines that a topic is relevant and a score from 0-10 as to how significant it is. These innovative tools were designed to highlight critical areas for immediate attention and provide essential insights into customer interactions, streamlining the prioritization of follow-up actions and strategic initiatives.

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How Can We Help?

Business Problems We Help Solve

Win Back Your Time

Eliminate and optimize manual quality management processes in your contact centers by using Generative AI-powered Auto Quality Management and Voice Analytics tools

Evaluate 100% of Your Customer Interactions via Auto Score Card
Automatically Score Customer and Agent Sentiment
Identify Call Drivers and Rapidly Alert Staff to Improve SLA
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Identify Contact Center Needs & Opportunities

Enhance the experience between the company, customer, and agent through the insights hidden in your customer interactions. MiaRec offers contact centers the visibility they need to deliver consistent, valuable insight for both managers and agents. Automatically score and provide immediate personalized feedback for every customer interaction.

Enhance Agent Training and Onboarding
Boost Performance Metrics
Calibrate by Call Type
Effortlessly Monitor Script Adherence
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Confidently Action Feedback & Insight

MiaRec provides business leaders across the organization with easy access to the data they need to drive transformation and action reliable intelligence on products, competitors, pricing, and more.

Market Research
Product and Pricing Feedback
Competitive Intelligence
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Protect your business via AI-driven automation tools

Leverage AI to automate and scale compliance processes using Auto Data Redaction to securely and automatically remove sensitive data from call recordings and transcript. Ensure Script Adherence by scoring 100% of your interactions automatically using MiaRec Auto QA. 

Automatically Redact Sensitive Data
Built-In Compliance Readiness
Prevent Fraud and Enhance Security
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Optimize Your Contact Center with AI

Explore Our AI-powered Automated Quality Management Platform

MiaRec is the best way for contact centers to maximize efficiency and reclaim revenue through AI-powered Auto QA and Conversation Intelligence. MiaRec is a one-stop-shop solution, perfect for organizations looking for a scalable solution they can grow with.

Essentials
Evaluate your agents using customizable scorecards, skim transcripts, and gauge customer sentiment.
Call Recording
Transcription
Agent Evaluation
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Advanced
Leverage AI for automated agent call scoring, performance trend monitoring, and in-depth visibility through sentiment analysis.
Incl. all Essential features
Sentiment Analysis
Auto Call Summary
Live Monitoring
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Premium
Let AI streamline your operations with automated note-taking, call categorization, and agent coaching. Reclaim valuable time and optimize your processes
Incl. all Advanced features
AI-Powered Auto QA
Topic Analysis
AI Prompt Designer
AI Insights
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From Our Blog

The Latest News

Insights Made Clear: Introducing Upgrades to MiaRec's Topic Analysis
Automated Quality Management

Insights Made Clear: Introducing Upgrades to MiaRec's Topic Analysis

November 8, 2024 at 8:40 AM 2 min read
Using AI-Extracted Insights from Contact Center Call Recordings to Reduce Customer Churn
Using AI-Extracted Insights from Contact Center Call Recordings to Reduce Customer Churn
AI Assist

Using AI-Extracted Insights from Contact Center Call Recordings to Reduce Customer Churn

October 29, 2024 at 6:09 AM 6 min read
Improving Your Self-Service Options Through Topic Analysis Insights
Improving Your Self-Service Options Through Topic Analysis Insights
Conversation Intelligence

Improving Your Self-Service Options Through Topic Analysis Insights

October 9, 2024 at 12:17 PM 5 min read
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Our 500+ customers worldwide love MiaRec because it is feature-rich, yet intuitive and easy to use. Schedule a personalized demo to experience MiaRec firsthand.

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