AI Automation & CX Intelligence For Smart Contact Centers
Are you ready to improve agent performance and customer satisfaction based on real, reliable data and accurate insights?
With MiaRec, you can effortlessly automate QA processes, automatically measure critical KPIs like CSAT and NPS, unlock valuable customer and business insights, and even interrogate your data lake using natural language. Drive meaningful change and elevate your CX with smarter, data-backed decisions.
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Gain Full Visibility
(automatically, at the click of a button)
Get Actionable Insights
(straight from the source: your customers)
Actively Generate Revenue
(instead of being a cost center)
New
MiaRec Ask AI: Meet Your New AI Data Analyst
Say goodbye to waiting weeks for reports or spending money on expensive analysts. With Ask AI, simply type your question—like “What are the main reasons customers aren’t completing their purchases?” or “Who were my top-performing agents last month?”—and receive clear, evidence-based answers in seconds.
Ask AI goes beyond just analyzing numbers; it uncovers root causes, identifies trends, and suggests actionable next steps, all backed by supporting evidence and visual insights. With Ask AI, every customer interaction is transformed into valuable intelligence that helps you reduce costs, enhance performance, and increase revenue.
Stop Guessing What's Happening in Your Contact Center
Are you struggling to measure and track your contact center performance and operational efficiency?
- Limited visibility into call quality
- Time wasted on manual evaluations
- Inability to track KPIs, even standard ones such as CSAT, NPS, and NES
- Even regular reporting is a nightmare
- Missed opportunities for operational improvements
- No way to forecast the financial impact of decisions
- Team morale issues and turnover due to ineffective management
Without the ability to accurately measure KPIs and assess the financial impact of your decisions, maintaining your effectiveness and leadership in your role becomes increasingly challenging.

The Ultimate AI Solution for Contact Centers — Complete CX Metrics, KPIs, Insights, and On-Demand Answers.
Gain clarity, drive efficiency, and increase profits effortlessly.
Score 100% of the call automatically using AI
Automatically measure and track standard KPIs (CSAT, NPS, and NES) and custom metrics
Understand the financial impact of every improvement and decision
Get proactive suggestions for efficient improvement opportunities and savings
Get any custom insights with Prompt Designer (no data analysts required)
Get insights, root causes, recommendations, and trends with Ask AI
We Understand The Challenges Of Contact Center Management
Our experience ensures your contact center thrives with clear insights.

Named a finalist for "Best in Show" and "Best Use of AI" at Enterprise Connect 2024.

Trusted by more than 500 businesses across diverse industries to enhance call insights.

MiaRec Recognized
as Core Performing Vendor in CMP Research Prism for Automated QA/QM













3 Easy Steps To Total Contact Center Clarity
Define Your Goals
Discuss your needs and set tailored objectives.
See a Personalized Demo
Discover how MiaRec streamlines your operations.
Experience a Free Analysis
Analyze 100 calls to uncover valuable insights.
Let's Transform Your Contact Center
At MiaRec, we understand that the success of your contact center hinges on your ability not only to track and manage KPIs accurately, but also to understand the why behind the numbers quickly. Without that clarity, decision-making becomes guesswork, which can compromise your team’s effectiveness.
With MiaRec’s AI-driven insights, you can measure, track, and report on standard KPIs like CSAT, NPS, and NES, plus custom metrics and the financial impact they have. More importantly, you can instantly query your call data in plain language to uncover root causes, spot trends, and receive actionable recommendations — all without waiting on complex reports or costly analysts.
From proactively identifying opportunities for efficiency and savings to helping you address emerging issues before they escalate, MiaRec equips you with the intelligence to lead with confidence. Together, we can transform your contact center from a cost center into a true Center of Excellence — making you the hero of operational efficiency.
