Do you want to get insights into why your customers are calling you and how they feel about your brand?
- Manual post-call notes are time-consuming and result in errors and inconsistency.
- Agents are struggling to provide great customer service while achieving low AHT due to the manual typing of post-call summaries.
- Post-call surveys are providing insufficient insight into the customer's sentiment.
- Blind spots and a lack of coherent data mean your customer service quality and contact center efficiency are suffering, and you are not meeting your KPIs.
Are you wondering if there is a better way? Now there is!
Sentiment Analysis
MiaRec's unique Generative AI Sentiment Analysis goes beyond merely capturing what customers are saying, it delves into their emotional state as well. By effectively addressing negative sentiments, companies can enhance customer retention and so much more.
Flexible Automated Call Summaries
MiaRec Automated call summaries provide a quick overview of the content, enabling service representatives and managers to understand the gist of a conversation without listening to the entire recording. The summaries can also be integrated into your CRM to save a concise, written record of each interaction.
Live Call Monitoring
The Live Monitoring feature lets supervisors listen to individual ongoing calls or in real-time or consecutive calls of a particular agent over time, allowing them to step in to de-escalate occurring issues if needed. Live call listening can help improve customer service and be used to train new employees.
MiaRec's Live Monitoring feature is platform-agnostic and does not depend on a specific phone system. All you need is call recording performed by MiaRec along with MiaRec Advanced licenses.
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