Transform Your Contact Center Into A Revenue Driver
MiaRec Advanced Analytics gives you complete visibility, analyses your customer interactions and contact center performance with full flexibility, and even proactively looks for improvement opportunities, including the exact metrics and financial impact those changes would have - all without an expensive data analyst.
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Complete Visibility
Get any insight, CX intelligence, data point, report, and even proactive suggestions at a click of the button.
Proactive Suggestions
MiaRec acts like an expert consultant, always looking for potential improvements, performance gaps, etc.
Financial Impact
Understand the financial impact of any changes you make or that MiaRec's advanced AI is suggesting.
Are You Missing the Data-Driven Advantage You Deserve?
As a data-driven Director of Operations, you know you’re sitting on a gold mine of insights that could transform your contact center and boost revenue. But when those insights remain locked away, it can feel like you’re being held back from making the impact you know is possible.
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You’re drowning in data yet starving for clarity due to limited visibility into operational metrics and their financial impact.
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Without accessible, timely insights, you’re left relying on gut feelings instead of the data you know you have but can’t tap into.
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Because you can’t prove the full value of your team’s efforts, you’re caught in a difficult position—knowing what needs to be done but lacking the tools to show how and why.
The good news is that there is now a better way.
Empowering You with AI-Driven Customer Experience Intelligence and Customized Metrics
As a Director of Operations, you need clear, actionable data to make confident decisions. MiaRec’s Advanced Analytics provides you not only with the custom metrics and CX insights you need but also helps you dig deeper, explore the “why” behind the performance, and act quickly on insights —without wrestling with complex reporting tools.
Gain Complete Visibility With Standard & Custom Metrics
With standard KPIs (such as CSAT, NPS, and NES) and custom metrics, you can spot trends early, detect changes in customer sentiment, proactively address issues, and much more.
Make Faster, More Confident Decisions With MiaRec As Your AI Co-Pilot
AI-Powered Recommendations To Improve Efficiency, Customer Satisfaction, & More
MiaRec Advanced Analytics proactively helps you identify opportunities to drastically improve your operational efficiency. These AI-powered recommendations are based on your call, performance, KPIs, and metrics.
Get Everyone On The Same Page With Effortless Reporting
Effortlessly create accurate and reliable reports. Automatically deliver custom reports on marketing, product, compliance, and other teams to get your stakeholders on the same page.
Understand The Financial Implications Of Changes Before Implementing Them
Quickly understand the impact of tweaks and changes (e.g., down wait times or improving agent coaching) on your operational costs and revenue - making you the hero who delivers real improvements across the board.
Drastic Improvements In Operational Efficiency
50%
reduction in agent onboarding and training time
30%
improvement in First Call Resolution (FCR)
50%
reduction in after-call work through call summaries
30%
reduction in Average Handling Time (AHT)
40%
increase in call deflection rate (offboarded to self-service)
Key Features & Capabilities
Pre-Built Industry Metrics
Start tracking essential KPIs immediately with ready-made dashboards and more.
Customizable Metrics & Dashboards
Go beyond standard metrics to focus on the data points that truly matter to your unique business goals.
Advanced Reporting
Drill down on any data you like with highly customizable reporting.
Root-Cause Analysis
Identify the underlying issues causing performance bottlenecks, from agent skill gaps to process inefficiencies.
Intuitive To Use
No need for complex report-building; the AI guides you through relevant insights so you can act faster.
Action-Oriented Insights
How To Get Started
Schedule Your Demo
Schedule your personalized product demo to experience MiaRec's unique and comprehensive Advanced Analytics capabilities.
Build Your Business Case
After your demo, try it out in your environment by implementing a free trial (POC). Our team is here to provide the tools and data you need to show your buying committee that there is no risk.
Start Your Transformation
Now for the exciting part. Implement MiaRec Advanced Analytics in just a few days and transform your contact center operations. Wewill be by your side to ensure your success.