Advanced

Automatic Call Summary

Automated call summaries provide a quick overview of the content, enabling service representatives and managers to understand the gist of a conversation without listening to the entire recording. The summaries can also be integrated into your CRM to save a concise, written record of each interaction.

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Save Time & Cost

Reduce the time spent on post-call activity, such as manually entering call notes.

Boost Customer Experience

Let your agents focus on delivering top-notch customer service instead of taking time to type during conversations.

Customize Structure

Customize the structure of the call summary to your own needs instead of a one-size-fits-all generic summary.

Instant Insights with Automated Call Summaries

Unleash the power of automated call summaries that deliver insightful overviews of conversations, allowing managers to grasp the essence of each call without sifting through lengthy recordings. These summaries also integrate seamlessly into your CRM, providing a concise written record of every interaction.

But that’s not all — our platform allows you to tailor call summaries to fit your unique needs. With our AI Prompt Designer, you can customize the content to capture exactly what matters most.

Call Summarization
G Quote

Multi-Language Support

We are proud to announce a significant enhancement to our platform with support now extended to 98 languages. Contact centers can rely on MiaRec to score 100% of their calls, knowing that the AI will accurately interpret and contextualize conversations while delivering compliant and valuable analytics in multiple languages. Languages supported on the MiaRec platform now include English, French, Portuguese, Spanish, Chinese, and 93 others.

Experience MiaRec's Auto Call Summary Yourself

MiaRec's Auto Call Summary feature is leveraging the latest advancements in Generative AI and LLM technologies to automatically summarize calls within seconds of completion. This saves your agents precious minutes of tedious post-call wrap-up work.
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Auto Call Summary FAQs

How do we pull the call summaries into our CRM?

You can pull data out of MiaRec to your CRM via REST API.

How quickly are call summaries completed?

Generally, call summaries and other analytics features are completed and ready to be viewed less than 5 minutes after a call concludes. However, the timeframe can vary depending on load (AKA how many calls are being sent to the MiaRec transcription engine and how many transcripts are being sent to LLM).

Can we change the format in which the summaries are presented?

Yes. In fact, we highly recommend you tell the AI how you want your summaries formatted. Example options:

  • Please respond in bullet points
  • Please respond with a numbered list
  • Please respond in an outline format:
    • Section Title
      • Description
    • Section Title
      • Description
How do you customize call summaries?
  • You can customize the Call Summary prompt in MiaRec by going to the Administration Tab > AI Assistant > Call Summary

AI Assistant

  • Scroll down to “System Instructions”
  • Edit the instructions (prompt) accordingly
Prompt Instructions

 

Experience MiaRec

See How Automatic Call Summary Can Help Your Organization

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