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Compatibility

Avaya Aura Platform Integration

As a proud member of the Avaya DevConnect program, MiaRec is fully integrated and 100% interoperable with Avaya communications systems, such as Avaya Aura (Aura Communication Manager and Aura Application Enablement Services (AES) including Aura 10 over Device, Media and Call Control (DMCC).

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Software-Only Solution

MiaRec's software-only solution can capture all interactions and requires no additional telephony hardware.
Software-Only Solution

Highly Flexible

MiaRec Software is adaptable to any existing communication infrastructure as it records analog, DCP, and IP phones.
Highly Flexible

Supports Remote Agents

Whether your contact center is fully remote, distributed over different locations, or flexible, MiaRec got you covered.
Supports Remote Agents

Get More Out Of Your Avaya Aura Investment

MiaRec integrates with the Avaya Aura Platform to provide centralized call recording for companies of any size — from small to medium-sized businesses and large enterprises. 

The MiaRec platform records your Avaya calls and extracts comprehensive speech analytics from every interaction. MiaRec also provides live monitoring, detailed reporting, agent screen capture, and rich agent evaluation tools, including manual and automatic AI-powered score-cards. 

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How It Works

Device Media Call Control (DMCC) is an API that provides call recording directly from Avaya Communication Manager.

MiaRec uses the TSAPI interface from Application Enablement Services (AES) server to monitor skill groups and agent stations on the Avaya Aura Communication Manager.

Additionally, MiaRec uses the DMCC interface from AES to capture agent calls with the Multiple Registration (MR) method.

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Requirements

Avaya Communication Manager v6.3.2 or higher

Avaya Communication Manager v6.3.2 or higher

Avaya Application Enablement Services (AES) Server v6.3.1 or higher

Avaya Application Enablement Services (AES) Server v6.3.1 or higher

TSAPI Basic License per each recorded extension and each monitored ACD Splits / Hunt Group

TSAPI Basic License per each recorded extension and each monitored ACD Splits / Hunt Group

Avaya IP-API-A License (DMCC/CMAPI) per each recorded extension

Avaya IP-API-A License (DMCC/CMAPI) per each recorded extension
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Integration Guide
Configuring Avaya TSAPI DMCC recording with MiaRec
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Integration Datasheet
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What's Next?

Experience The Power Of Avaya & MiaRec In Action!

Schedule a personalized demo today to see first-hand how powerful Avaya and MiaRec can be together.