Complete Visibility into Agent Performance
We’re here to guide you toward complete control over your quality assurance. Our AI-powered Auto QA solution ensures that every customer interaction is evaluated, helping you optimize agent performance, boost customer satisfaction, and protect your compliance efforts.
Drive Digital Transformation
With MiaRec, you can humanize your call data into patterns, trends, and topics that are easily understandable for your front-line employees to receive an instant and accurate understanding of your customers' needs and expectations.
Maximum Security & Compliance
With MiaRec's comprehensive security (e.g., automatic failover Master-Master Server configuration) and advanced compliance features (e.g., PCI-DSS, HIPAA, MiFID II, GDPR compliance), you can sleep soundly knowing you have a partner you can count on 24/7/365.
Best Possible Customer Service
With MiaRec's Workforce Engagement and Voice Analytics platform, you can humanize your contact center data, allowing you to continuously improve customer experiences.