Complete Visibility into Agent Performance
We’re here to guide you toward complete control over your quality assurance. Our AI-powered Auto QA solution ensures that every customer interaction is evaluated, helping you optimize agent performance, boost customer satisfaction, and protect your compliance efforts.
Enhance Customer Experience
We’re here to help you unlock the power of enhanced customer experience. Our AI-powered Conversation Intelligence tools, including sentiment analysis and topic detection, give you unparalleled insights into customer needs, emotions, and expectations.
Security & Compliance
By choosing MiaRec, you invest in a secure, compliance, and reliable solution that you can trust to have your back at all times. Integrating advanced technologies into contact centers has become essential for improving efficiency, customer satisfaction, and operational insights.
Drive Digital Transformation
With MiaRec, you can humanize your call data into patterns, trends, and topics that are easily understandable for your front-line employees to receive an instant and accurate understanding of your customers' needs and expectations.