Benefits
A hosted call recording service offers a high-revenue-generating opportunity for the service providers, allowing them to reach into new markets, attract new customers, and expand their solutions portfolio.
- Open new revenue opportunities by offering MiaRec call recording, analytics, and advanced contact center features/services (branded or white-label)
- Service providers can rapidly deploy services with no additional hardware requirements at the customer site with unlimited scalability and consistently high uptimes
- Customers subscribe through a monthly fee, eliminating upfront costs while bringing sustained revenue to service providers
- Robust multi-tenant architecture featuring extensive service provider management functions for automatic auto-provisioning, multi-level permission, and partitioned multi-tenant resources
- Easily manage call recording system via powerful centralized web-based administration interface
- Help customers comply with legal requirements by providing secure access to record calls and store call data via an intuitive web-based interface
Multi-Tenant Cisco WebEx Call Recording Solutions For Service Providers
In a hosted environment, MiaRec recording server is located in the Service Provider's datacenter. Customers get access to their own call recordings remotely via a web browser. Customer data is isolated from each other.
The MiaRec software includes a full set of service provider management functions, allowing automatic auto-provisioning and single sign-on for a seamless user experience. The MiaRec solutions also include a wide range of advanced features, enabling service providers to offer advanced contact center functionality such as Agent Evaluation, Live Monitoring, Screen Capture, and Call Analytics.
Service Providers using Cisco WebEx Calling platform benefit from fully functional, reliable, and advanced call recording solutions at competitive pricing and low total cost of ownership.
Cisco WebEx In The MiaRec Hosted Cloud
MiaRec Hosted Cloud is a pure cloud solution where the MiaRec recording server sits within our own data center offering hassle-free deployment. Service Providers receive access to management functions for automatic auto-provisioning, multi-level permission, and partitioned multi-tenant resources. Customers' data is isolated from each other while providing customers with full functionality, redundancy, and automatic resiliency.
Benefits For Enterprises & Service Providers
- No-hassle deployment and configuration
- No administration burden for service providers
- Pass hardware, storage, and maintenance costs to us by having MiaRec host the platform
- Eliminates the service demand on your IT staff, the cost of redundant backup, and automatically includes resilient system assurance.
