How It Works
MiaRec’s call recording solution integrated with Cisco products using advanced Cisco Active call recording method and can easily be implemented in and migrated between CCX, CCE and PCEE and HCS products. This gives Cisco partners and customers the ability to choose the best call recording technology to fully meet their business and technical requirements.
Cisco UCM (Unified Communications Manager) establishes SIP trunk to MiaRec recording server and notifies the latter when call is started. Cisco IP phone relays RTP media directly to the recorder. Phone can be located in remote location.
