Deploy On-Premise Or In The Cloud
MiaRec is a best-of-breed customer and workforce engagement platform offering flexibility to deploy on-premise and in the cloud to deliver a customized solution based on your unique business needs.
On-Premise Deployment
On-premise deployment is suitable for customers who prefer full control of their architecture.
- Easy deployment and configuration so you are up and running in as little as 24 hours
- Store all recordings and data in your own private storage center
- Accommodate workforce segmentation with fully multi-tenanted architecture
- Robust, proven hardware platform built for reliability and security
- Comply with your unique compliance and data sovereignty requirements, especially for healthcare and financial services
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Cloud Deployment
Cloud deployments are suitable for customers who prefer no-hassle deployment and cost-savings, i.e., no service demand on your IT staff, no cost of redundant backup, and resilient system assurance, as well as unlimited scalability and maximum accessibility.
- All recordings and data securely stored in Amazon Web Services (AWS) data centers
- Comprehensive system integrations and easy multi-tenant expansion
- Rapid guided deployment
- Instantly scale to support seasonal call load and dynamic staffing
- Evergreen application state through automatic software updates
- Zero feature limitations when migrating to the cloud
- Cut operational expenditures by eliminating on-site hardware
- Leverage market-leading, high-availability platform
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