Your Goal:

Driving Digital Transformation

For many enterprises, "Digital Transformation" or "Digital-First" priorities were nice-to-have concepts, but in the new post-pandemic world, these are now key survival strategies. 

Despite this reality, most contact centers continue to operate as if nothing happened. This hinders all Contact Center Digital Transformation efforts, as customer service and customer experience go hand-in-hand.

MockupTopicsReporting
87%

Digital Is A Priority

According to Gartner, 87% of senior business leaders say digitalization is a priority.

30%

Increased CLV

30% of companies saw an increase in customer lifetime value.

56%

Have To Prove ROI

56% of managers say that the pressure to prove ROI from CX is increasing.

Humanize Your Contact Center Data To Fuel Digital-First

Your contact center is drowning in data, yet starving for insights because, until now, it has been almost impossible to extract real, actionable insights.

With MiaRec, you can humanize all this data into patterns, trends, and topics that are understandable by people. Get an instant and accurate understanding of your customers' needs and expectations, your competitors, and your products. This newfound knowledge can be used to inform marketing, sales, product strategies and roadmaps, and much more.

CXO
Transform Your Contact Center

Drive Your Digital Transformation

MiaRec's Voice Analytics, Quality Management, and Advanced Reporting empower your agents to provide better customer service every day. 

Call Recording
CallRecording

Call Recording

MiaRec's  Call Recording provides compliance, security, and reliability your organization needs and is the foundation of our Contact Center Intelligence Platform. It seamlessly integrates with MiaRec's Automated Quality Management, Screen Recording, and Voice Analytics features.

 

 

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Quality Management
QualityManagement

Quality Management

MiaRec Quality Management provides visibility into your customer interactions with integrated screen recording and real-time call monitoring capabilities. Improve CX and EX with customizable evaluation forms and actionable insights from comprehensive quality assurance reporting.

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Voice Analytics
Voice Analytics

Voice Analytics

MiaRec Voice Analytics offer you powerful contact center / customer service applications with built-in compliance and security, such as call tagging, PCI redaction, advanced reporting, STT transcripts, quality assurance, and much more. 

 

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Actionable Customer Insights, Instantly

Valuable Insights For Other Business Units

Your contact center is an untapped goldmine of customer insights for product strategy, marketing, and other business units. Use keyword spotting and topics to spot trends before they become a problem, e.g., you lose customers because your competitor offers free shipping.
Valuable Insights For Other Business Units

Humanized Data You Can Act Upon

MiaRec makes sense out of the huge amounts of data that contact centers produce and humanizes that data so it becomes understandable and actionable. You can run root-cause analysis, search for keywords mentioned (like competitor names), spot topic trends as they emerge, and more.
Humanized Data You Can Act Upon

Your Finger On The Pulse, Always

Rather than relying on good luck when listening to 1-2% of all the calls and having to intervene after the fact, you and your supervisors can now monitor calls live, evaluate the agent on the spot, intervene when necessary, and get full analytics so you always know what is going on!
Your Finger On The Pulse, Always

Get To The Root Of Potential Problems Instantly

Traditionally, any deviations from the ordinary required a lot of data digging and even more guesswork. With MiaRec, you can quickly and easily do a root-cause analysis so you will never miss a beat when someone asks "What do customers think of X?" or almost any other question.
Get To The Root Of Potential Problems Instantly

Learn More About Digital Transformation & Customer Insights

Our Modern Contact Center Blog provides practical tips, tricks, and strategic expert advice on how to keep your contact center compliant, secure, reliable, and efficient while providing the best customer experience possible!

How To Spot Product Trends Or Issues Using Contact Center Data
Conversation Intelligence

How To Spot Product Trends Or Issues Using Contact Center Data

September 15, 2022 at 12:38 AM 5 min read
8 Contact Center-Generated Customer Insights Your Marketing & Sales Team Needs
Conversation Intelligence

8 Contact Center-Generated Customer Insights Your Marketing & Sales Team Needs

August 12, 2022 at 12:11 AM 5 min read
How To Build A Rock-Solid Business Case: Conversational Analytics For Your Contact Center
Quality Management

How To Build A Rock-Solid Business Case: Conversational Analytics For Your Contact Center

November 7, 2022 at 6:45 AM 6 min read