Five9 Integration
MiaRec provides tightly integrated Conversation Intelligence solutions that are 100% interoperable with the Five9 VoiceStream Platform, a part of the Five9 Intelligent Cloud Contact Center.
Automated, Scalable, and Comprehensive Quality Assurance
MiaRec Auto QA stands out as a powerful solution tailored for the modern contact center.
By harnessing advanced Speech Analytics and Generative AI, it delivers exceptionally accurate scoring of 100% of calls, enabling a nuanced understanding of context and agent performance. This comprehensive visibility and consistent evaluation not only enhance service quality but also drive operational excellence.
Key Features:
- Complete visibility into performance
- Unparalleled and unbiased accuracy
- Customizable criteria
- Timely and efficient analyses
- Comprehensive reporting
Revolutionizing Topic Analysis with LLM
MiaRec’s LLM-based Topic Analysis offers a sophisticated solution for organizing and analyzing conversational data.
By automatically categorizing interactions into relevant topics and themes, MiaRec streamlines data management and enhances your ability to extract actionable insights. This ensures that you can easily identify trends and make informed decisions based on well-structured data, while utilizing technology that accounts for the full context and nuances of dialogue.
Key Features:
- Automated topic identification
- Contextual understanding
- Comprehensive and enhanced analytics
- Customizable topics
Decode & Evaluate Customer Sentiments
MiaRec’s Sentiment Analysis provides an advanced, automated solution for evaluating customer interactions.
Using sophisticated Generative AI, this feature evaluates the contents of the transcription for the sentiment of customer conversations, offering valuable insights into customer experiences and perceptions. By delivering actionable sentiment data, MiaRec helps organizations enhance their customer service and drive strategic improvements.
Key Features:
- AI-powered sentiment detection
- Clear results and justification context
- Customized analysis and notifications
- Detailed aggregate reporting
Learn more about other MiaRec products that can be utilized through the Five9 Integration:
Speech-to-Text Transcription
With MiaRec's speech recognition and transcription engine, contact centers are able to automatically transcribe and utilize 100% of calls.
Auto Call Summary
Auto call summaries provide a quick overview, enabling service reps and managers to understand the gist of a conversation without listening to the entire recording.
Custom AI Insights
Custom AI Insights provides unlimited capabilities for uncovering and analyzing the valuable data hidden in call recordings.
"Modern contact centers require solutions that scale and flex to meet organizations’ changing needs. We are thrilled to partner with MiaRec, whose solution is powered by Five9 Voicestream, and offers our customers another opportunity to gain valuable insights into data critical to improving the customer journey."
Scott Black
RVP, Business Development, Five9
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Experience The Power Of Five9 & MiaRec In Action!
Schedule a personalized demo today to see first-hand how powerful Five9 and MiaRec can be together.