MiaRec Flagship Products
With MiaRec's flagship products, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights. It's time to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation.
Automated, Scalable, and Comprehensive Quality Assurance
MiaRec Auto QA stands out as a powerful solution tailored for the modern contact center.
By harnessing advanced Speech Analytics and Generative AI, it delivers exceptionally accurate scoring of 100% of calls, enabling a nuanced understanding of context and agent performance. This comprehensive visibility and consistent evaluation not only enhance service quality but also drive operational excellence.
Key Features:
- Complete visibility into performance
- Unparalleled and unbiased accuracy
- Customizable criteria
- Timely and efficient analyses
- Comprehensive reporting
Revolutionizing Topic Analysis with LLM
MiaRec’s LLM-based Topic Analysis offers a sophisticated solution for organizing and analyzing conversational data.
By automatically categorizing interactions into relevant topics and themes, MiaRec streamlines data management and enhances your ability to extract actionable insights. This ensures that you can easily identify trends and make informed decisions based on well-structured data, while utilizing technology that accounts for the full context and nuances of dialogue.
Key Features:
- Automated topic identification
- Contextual understanding
- Comprehensive and enhanced analytics
- Customizable topics
Decode & Evaluate Customer Sentiments
MiaRec’s Sentiment Analysis provides an advanced, automated solution for evaluating customer interactions.
Using sophisticated Generative AI, this feature evaluates the contents of the transcription for the sentiment of customer conversations, offering valuable insights into customer experiences and perceptions. By delivering actionable sentiment data, MiaRec helps organizations enhance their customer service and drive strategic improvements.
Key Features:
- AI-powered sentiment detection
- Clear results and justification context
- Customized analysis and notifications
- Detailed aggregate reporting
Turn Call Recordings into Powerful Analytics with Transcription
With MiaRec's Speech-to-Text Transcription, contact centers are able to automatically transcribe 100% of calls. The valuable data buried in thousands of customer interactions becomes instantly accessible, searchable, and useful.
This revolutionary tool accelerates the review process, making it faster and more efficient than ever before. With lightning-speed text searches, your customer service teams can effortlessly access and retrieve crucial information from past interactions.
Key Features:
- Easy access to improved QA
- Efficient searchability & retrieval
- Enhanced training with individualized coaching
Instant Insights with Automated Call Summaries
MiaRec’s Automated Call Summaries provide a quick overview of call content, enabling service reps and managers to understand the gist of a conversation without listening to the entire recording.
Unleash the power of automated call summaries that deliver insightful overviews of conversations, allowing managers to grasp the essence of each call without sifting through lengthy recordings. These summaries also integrate seamlessly into your CRM, providing a concise written record of every interaction.
Key Features:
- Customizable structure
- Reduce agent time spent on post-call activity
- Boost CX by allowing agents to focus on customers
Unlock Hidden Insights with Advanced Data Analysis
MiaRec's Custom AI Insights empower organizations to truly leverage their data.
Gain access to concrete benefits, like full visibility into why your customers are calling, key insights about those interactions, customizable data tailored to your needs, and much more. Powered by Generative AI and LLM-based technologies, contact centers can transform raw data into actionable intelligence that drives informed decision-making and tangible results.
Key Features:
- Identify key facts
- Targeted coaching & feedback
- Detect at-risk customers
- Custom reporting
Experience The Power of MiaRec!
Schedule a personalized demo today to see firsthand how powerful MiaRec can be.