For efficiency-driven, high performing contact center:
Save 50h/Agent By Automating Your QA With Gen AI
MiaRec Auto QA transforms your quality management processes by automatically categorizing and scoring 100% of your relevant calls based on fully customizable scorecards using Generative AI. On average, you can expect to save about 50 hours per agent per month.
- Automated QA
- Support for Manual QA
- Call Categorization
For customer-obsessed contact centers:
Track CX Metrics & Boost Customer Happiness
You shouldn’t have to rely on inefficient surveys no one wants to take to understand customer satisfaction. With MaiRec's AI-powered iMetrics, you get automated insights into key CX KPIs like CSAT, NPS, and NES —so you can focus on what really matters: keeping customers happy and loyal.
Know precisely why customers call, how they feel, and where to take action. Spot trends, detect pain points, and make informed decisions—all without the hassle of manual reporting.
- CX KPIs such as CSAT, NPS, NES
- Sentiment Analysis
- Topical Analysis
For teams looking to drive change:
Transform Your Contact Center From A Cost Center Into A Revenue Center
Take your contact center to the next level by drastically boosting efficiency, significantly improving customer service, and actively contributing to your organization's bottom line.
MiaRec Advanced Analytics provides you with all the CX intelligence and custom metrics you need. Dig deep into the root causes of issues, proactively identify opportunities for improvements, and even get AI recommendations, including the expected ROI of implementing those changes.
Includes all features above, plus:
- Custom Metrics
- AI Insights (e.g., Key Facts, Custom Prompts)
- Prompt Designer
- Advanced Reporting
- Alerts
"We were fortunate enough to find MiaRec over five years ago when our existing Call Recording solution was not advancing in capabilities at the speed we needed. From the beginning, MiaRec was fantastic to work with, very responsive, and provided exceptional technical support. Their ability to provide partitioning per Partner/Customer has been a key capability in our wholesale model. The feature/functionality of the MiaRec platform has consistently exceeded our customers' expectations.
Advanced functions like Screen Recording and CRM integration have helped set us apart from much of the competition. We highly recommend MiaRec and their awesome team. They have been a fantastic technology partner for both our Reinvent Wholesale and Saddleback Retail UCaaS business."
Ray Napoletano
VP of Sales - Reinvent Telecom
"We needed a platform that went beyond basic interaction recording. We wanted a single solution that would provide usable customer service insight. We needed analytics tools to measure performance and customer sentiment. Most of all, the data had to be organized, easily accessed, and easy to understand without having to become experts in analytics."
"MiaRec allows us to simply and quickly record our agents, listen in real-time to live calls, and lightly integrate targeted search for call recordings from our CRM. We’ve been using it for years, and it has improved and grown over time to become a workhorse in our QA and compliance flows."
Paul McGurn
Telecommunications Architect, LogMeIn