By Job Role

For Customer Experience Officers

VOCMetricsIcon

Boost Voice Of The Customer Metrics

Whether you are measuring success by NPS, CSAT, CLV, or other metrics, MiaRec will enable you to improve them noticeably. 

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CallVisibilityIcon

Gain Visibility Into 100% Of Call Volume

MiaRec's machine-learning-driven Voice Analytics lets you get an instant understanding of what your customers are saying.

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CustomerHappinessIcon

Significantly Increase Customer Satisfaction

Better train your staff, immediately provide guidance when needed, and automatically evaluate agents to constantly improve service.

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Take A Closer Look

Click on the screenshots below to explore some of the features most useful to CXOs and CX leaders.

What To Expect

Great Customer Experience Starts With Your Contact Center

Are you looking to drive measurable and continuous change, connect customer advocacy to tangible business improvements, and promote company values?

MiaRec allows you to identify service gaps and new revenue opportunities, and provides you with the visibility needed to execute CX strategies effectively. MiaRec also enables you to provide feedback on 100% of calls with Automatic Scorecards. Finally, you can quickly identify and promote best practices across the organization.

Instant Insights

Turn every customer interaction into a source of valuable insights using machine learning.

Instant Insights

Identify Topics & Trends

MiaRec allows you to mine every conversation for trends and topics, alerting you to potential issues or opportunities.

Identify Topics & Trends

Live Monitoring

Improve service quality by live monitoring ongoing calls and providing instant guidance.
Live Monitoring

Real-time Dashboard

Get an at-a-glance view of calls-per-day, call duration, active calls, and more.

Real-time Dashboard

Agent Evaluation

Automatically evaluate your agents' performance in 100% of the calls based on predefined rules.
Agent Evaluation

Agent Scoring

Score agent performance using our easy-to-use, customizable scorecards.
Agent Scoring

Screen Recording

Automatically capture your agents' screens during call recording.
Screen Recording

Advanced Audio Player

Instantly see any periods of over talking, pauses, or raised voices with MiaRec's audio player.
Advanced Audio Player
“MiaRec allows us to simply and quickly record our agents, listen in real-time to live calls, and lightly integrate targeted search for call recordings from our CRM. We’ve been using it for years, and it has improved and grown over time to become a workhorse in our QA and compliance flows."
Paul
Paul McGurn
Telecommunications Architect, LogMeIn

Ready To Get Started?

Are you ready to see how MiaRec could transform your contact center so that it becomes more efficient and provides better customer service?