By Job Role

For Contact Center Managers

AgentPerformanceIcon

Improve Agent Performance & Onboarding

MiaRec makes it faster and easier to onboard, train, and manage your agents, improve their performance, and ensure compliance.

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PerformanceReportingIcon

Accurate Performance Reporting When & Where You Need It

Never be in the dark again. Performance reports can be automatically delivered and then shared with stakeholders.

CustomerInsightsIcon

Get More Insights From Every Customer Interaction

Transform every interaction into an opportunity to learn more about your customers by visualizing trends and topics. 

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Take A Closer Look

Click on the screenshots to explore some of our most useful features for contact center leaders at your own pace.

More Than Just Call Recording

Easy-to-Use. Feature-Rich. Innovative.

Do you have to account for every minute and every dollar spent? Are stressed about meeting your KPIs? Are you notoriously understaffed or feel like you are overspending on people or technology? Do you worry that your remote agents aren't getting enough support?

MiaRec transforms this stressful environment into an efficient contact center where agents have all the tools they need to perform at peak and supervisors can confidently manage their agents through a single pane of glass.

Real-time Dashboard

Get an at-a-glance view of calls-per-day, call duration, active calls, and more.

Real-time Dashboard

Remote Agent Support

Record calls made to and from multiple locations/branches and remote agents.
Remote Agent Support

Live Monitoring

Monitor ongoing calls to provide instant guidance or help.
Live Monitoring

Agent Evaluation

Automatically evaluate agents' performance based on predefined rules.
Agent Evaluation

Agent Scoring

Score agent performance using our easy-to-use, customizable scorecards.
Agent Scoring

Screen Recording

Automatically capture your agents' screens during call recording.
Screen Recording

Call Context

Search, tag, and play back calls, add notes, and much more to provide context.
Call Context

Advanced Audio Player

Instantly see any periods of over talking, pauses, or raised voices with MiaRec's audio player.
Advanced Audio Player

On-Demand Call Recording

Record conversations from the start even if the call is already in progress.
On-Demand Call Recording
“MiaRec allows us to simply and quickly record our agents, listen in real-time to live calls, and lightly integrate targeted search for call recordings from our CRM. We’ve been using it for years, and it has improved and grown over time to become a workhorse in our QA and compliance flows."
Paul
Paul McGurn
Telecommunications Architect, LogMeIn

Ready To Get Started?

Are you ready to see how MiaRec could transform your contact center to be more efficient and provide better customer service?