Troubleshooting: I Forgot The Password For The Web Access
Please note: this is legacy documentation. Please check out https://docs.miarec.com/all/ for the most up-to-date documentation and user guides.
Access to the MiaRec web interface is protected with login and password.
If you forgot a password for the administrator account, then you need to do the following:
- Go to directory C:\Program Files\MiaRec Business\Bin\Scripts
- Run CreateAdminAccount.cmd script
You will be asked three simple questions:
- Enter the name of the group for this user
- Enter the login name
- Enter the password
See the below screenshot for details:
After you reply to all three questions, a new account with administrative rights will be created. Then you can log in to MiaRec with the newly created login/password.
Note: For security reasons, MiaRec never stores passwords in open text inside the database. Passwords are always encrypted with a one-way hash algorithm. It is not possible to decrypt a password. That's why you need to create a new administrator account inside MiaRec. After you log in to MiaRec with the newly created account, you can reset a password for a previous admin account.