Live Monitor Single Calls
MiaRec's Live Monitoring feature is platform-agnostic and does not depend on a specific phone system. All you need is call recording performed by MiaRec along with MiaRec Advanced licenses.
To start live monitoring, choose the call you would like to listen in on, open the call details, and click “Live Monitor This Call”. Once the call is completed, your monitoring session automatically ends.
Live Monitor One Agent's Consecutive Calls
To monitor consecutive calls of a particular agent, find the agent you wish to monitor and select one of their old calls. Click the “Open in new window” button and start live monitoring one of the consecutive calls by clicking “Live monitor the phone [XXX].”
Once the live monitoring session is initiated, the session is automatically restored whenever this agent makes or receives a new call. As the supervisor, you can listen to the consecutive calls without having to return to the active call screen.
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