Automatic Recording Announcement For Cisco Platforms
With MiaRec's Recording Announcement For Cisco add-on, you know you will always stay compliant in any call scenario on Cisco platforms, including both inbound and outbound calls.
.png?width=160&height=71&name=PenskeAutomotive_LogoGrey%20(1).png)
Incoming & Outgoing Calls
In some states, like California, it is required by law to announce “This call may be recorded for quality and training purposes.” Forgetting it or not being able to interject the line before a customer starts talking puts your agent and you as the supervisor in a difficult position.
With MiaRec's Recording Announcement for Cisco, a recording announcement is automatically made before the conversation starts — even in outbound calls that are not normally routed through an IVR system.
Full Flexibility & Compliance
The announcement message is recorded into an audio file together with a conversation, which serves as proof that both parties have been notified about the recording.
Configuration is very flexible and allows you to exclude some call scenarios from automatic announcement playback. For example, when an agent makes an outgoing call to another agent, then an announcement could be avoided.
