We’re here to help you unlock the power of enhanced customer experience. Our AI-powered Conversation Intelligence tools, including sentiment analysis and topic detection, give you unparalleled insights into customer needs, emotions, and expectations. By understanding your customers on a deeper level, you can deliver service that exceeds expectations, strengthens loyalty, and drives impactful business results.
Learn How Your Customer Feel About Products & Services
MiaRec’s Conversation Intelligence analyzes 100% of calls to identify things like “Reasons for Calls” and the associated sentiment of each call so you can see exactly how your customers feel about your products and services.
Easily Identify Negative Calls with Sentiment Analysis
Quickly pinpoint customer interactions that require immediate attention. MiaRec’s advanced sentiment detection flags calls with negative sentiment, enabling your team to prioritize and resolve issues before they escalate.
By addressing these conversations in real-time, you can protect customer relationships and improve overall satisfaction.
Topic Analysis Helps Determine Self-Service Options
Empower your customers to solve their own inquiries with data-driven self-service solutions. MiaRec’s Topic Analysis dashboard identifies the most common reasons customers are calling, enabling you to develop self-service tools that address high-volume topics.
This approach enhances CX by offering fast, convenient solutions while simultaneously reducing call volumes, lowering wait times, and improving overall efficiency in your contact center.
Auto QA Elevates the Quality of Every Interaction
Consistently delivering exceptional service starts with ensuring high-quality interactions across the board. MiaRec’s Auto QA evaluates 100% of customer calls, providing actionable feedback to your agents after each call.
By identifying areas for improvement and recognizing top performers, you can foster a culture of continuous learning and excellence. With consistent, data-driven performance management, your team can deliver the kind of personalized, high-quality service that keeps customers coming back.
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