Platform Overview

The Conversation Intelligence Platform That Grows With You

Whether you are a small team evaluating calls manually or you want to transform your large hybrid contact center with Generative AI, MiaRec's powerful Quality Management and Generative AI-powered Conversation Intelligence solutions help you improve customer experience, reduce operational costs, drive transformation, and increase sales.

For small teams:

Accelerate Manual Quality Management By 40%

Streamline your manual agent evaluation processes with MiaRec Essentials. Increase QA manager productivity by supporting them with:

  • Call Recording
  • Transcription
  • Notes and Tags
  • Role-Based Access Control
  • Agent Evaluation
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Call Transcript

For larger QA-focused teams:

Transform Your QA With Gen AI, Save 50h/Agent

MiaRec Advance totally transforms your quality management processes. Save, on average, 50 hours per agent per month by automatically scoring 100% of your calls using Generative AI. Gain deep insights into why your customers are calling and how they feel about the call with sentiment analysis. 

  • Sentiment Analysis
  • AI Call Summary
  • Live Monitoring
  • Advanced Reporting
Go to Advanced Try It Now
Sentiment Score

For large, efficiency-driven teams:

Augment Your Contact Center With AI

Drastically boost contact center efficiency and significantly improve customer service with Generative AI by empowering your agents with automated call summaries, individual coaching, and more. 

  • AI-Powered Auto QA
  • Topic Analysis
  • AI Insights (Call Classification, Key Facts, Custom Prompts)
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Topic Trend Analysis

Platform Add-Ons

Auto Data Redaction

Redact sensitive, personal information automatically and accurately in the audio file and the transcript using AI.

Auto Data Redaction

Screen Recording

Simultaneously record multiple screens while call recording to get complete visibility into your agent/customer interactions.

Screen Recording
"Highly impressed by MiaRec's expertise! We were able to very quickly install their solution and begin recording calls immediately. The process was very painless relative to a project of this scale. MiaRec has a highly intuitive interface that enabled us to expand the group of associates who can listen to recorded calls.

New users were provided access and were off and running without any need for further training. As the only source containing all of our customer calls, we have been able to use MiaRec to very quickly find and listen to any calls that require review."
Jim L.

Director of Contact Centers - Large US Retailer

"We were fortunate enough to find MiaRec over five years ago when our existing Call Recording solution was not advancing in capabilities at the speed we needed. From the beginning, MiaRec was fantastic to work with, very responsive, and provided exceptional technical support. Their ability to provide partitioning per Partner/Customer has been a key capability in our wholesale model. The feature/functionality of the MiaRec platform has consistently exceeded our customers' expectations.

Advanced functions like Screen Recording and CRM integration have helped set us apart from much of the competition. We highly recommend MiaRec and their awesome team. They have been a fantastic technology partner for both our Reinvent Wholesale and Saddleback Retail UCaaS business."
Ray Napoletano
Ray Napoletano

VP of Sales - Reinvent Telecom

"We needed a platform that went beyond basic interaction recording. We wanted a single solution that would provide usable customer service insight. We needed analytics tools to measure performance and customer sentiment. Most of all, the data had to be organized, easily accessed, and easy to understand without having to become experts in analytics."
Jared Jenevein
Jared Jenevein

IT Analyst - Companions & Homemakers

Jared Jenevein
"MiaRec allows us to simply and quickly record our agents, listen in real-time to live calls, and lightly integrate targeted search for call recordings from our CRM. We’ve been using it for years, and it has improved and grown over time to become a workhorse in our QA and compliance flows."
Paul
Paul McGurn

Telecommunications Architect, LogMeIn

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