Are you and your agents struggling with this too?
- Are your agents slowed down by having to manually take notes, which can impact their call resolution rate?
- Are they getting burned out, racing through post-call admin tasks while trying to answer as many calls as possible?
- Do you need better insights into why customers are calling and how they are feeling at that moment?
- Do you wish there was a better way to train your agents on the spot and after every conversation?
Automate Your QA With Generative AI
Gain full visibility by utilizing Generative AI to automatically score 100% of your calls. Contact centers can evaluate a much larger volume compared to manual reviews, ensuring comprehensive coverage and more detailed insights into performance across the entire team.
NEW: LLM-based Topic Analysis
MiaRec's new LLM-based Topic Analysis allows contact centers to simply describe topics in natural language sentences, eliminating the need for exhaustive keyword lists. Leveraging pre-trained LLM capabilities, this solution comprehensively analyzes conversations, taking into account the full context and nuances of dialogue.
AI Insights: Extract All The Info You Need, Instantly
Custom AI Insights provides unlimited capabilities for uncovering and analyzing the valuable data hidden in call recordings. Customers can utilize the AI Prompt Designer to better instruct the AI Assistant to extract specific information from every call.
Crafting AI Prompts: 5 Expert Tips for Contact Centers
