RingCentral Integration
MiaRec seamlessly connects Auto QA and other solutions with RingCentral capabilities to provide users with a more efficient way to automate quality assurance processes in their contact center and access, analyze, and gain actionable insights from customer interactions.
Automated, Scalable, and Comprehensive Quality Assurance
MiaRec Auto QA stands out as a powerful solution tailored for the modern contact center.
By harnessing advanced Speech Analytics and Generative AI, it delivers exceptionally accurate scoring of 100% of calls, enabling a nuanced understanding of context and agent performance. This comprehensive visibility and consistent evaluation not only enhance service quality but also drive operational excellence.
Key Features:
- Complete visibility into performance
- Unparalleled and unbiased accuracy
- Customizable criteria
- Timely and efficient analyses
- Comprehensive reporting
Revolutionizing Topic Analysis with LLM
MiaRec’s LLM-based Topic Analysis offers a sophisticated solution for organizing and analyzing conversational data.
By automatically categorizing interactions into relevant topics and themes, MiaRec streamlines data management and enhances your ability to extract actionable insights. This ensures that you can easily identify trends and make informed decisions based on well-structured data, while utilizing technology that accounts for the full context and nuances of dialogue.
Key Features:
- Automated topic identification
- Contextual understanding
- Comprehensive and enhanced analytics
- Customizable topics
Elevate CX with CX KPIs and Sentiment Analysis
MiaRec iMetrics automatically measure all key CX KPIs such CSAT, NPS and NES and more important provide the reasoning behind the scores.
Combined with LLL-based Sentiment and Topical analysis it allows to get a full visibility into customer sentiment and proactively address customer churn issues.
MiaRec’s Sentiment Analysis provides an advanced, automated solution for evaluating customer interactions.
Key Features:
- AI-powered CX scores, such as CSAT, NPS, NES
- AI-powered sentiment detection with justification
- Clear results and justification context
- Customized analysis and notifications
- Detailed aggregate reporting
Learn more about other MiaRec products that can be utilized through the RingCentral Integration:
Speech-to-Text Transcription
With MiaRec's speech recognition and transcription engine, contact centers are able to automatically transcribe and utilize 100% of calls.
Auto Call Summary
Auto call summaries provide a quick overview, enabling service reps and managers to understand the gist of a conversation without listening to the entire recording.
Custom AI Insights
Custom AI Insights provides unlimited capabilities for uncovering and analyzing the valuable data hidden in call recordings.
Experience The Power Of RingCentral & MiaRec In Action!
Schedule a personalized demo today to see firsthand how powerful RingCentral and MiaRec can be together.