Your Objective:
Innovation with Trust & Compliance
Integrating advanced technologies like generative AI into contact centers has become essential for improving efficiency, customer satisfaction, and operational insights. However, the adoption of such tools comes with crucial responsibilities: ensuring data security, regulatory compliance, and ethical AI practices.
By choosing MiaRec, you invest in a secure, compliance, and reliable solution that you can trust to have your back at all times.
Key Security Features
Auto Data Redaction
Use Auto Data Redaction to automatically remove sensitive data from your transcripts and recordings.
Role-Based Access
File Encryption
With our file encryption, you can be confident that all recordings are stored securely at rest & in transit.
Secure Infrastructure
Our infrastructure is secured using rigorous vulnerability testing and monitoring.
Penetration Testing
We work with top security researchers to identify potential vulnerabilities using high security industry guidelines.
Innovation Made Safe
Finally, Compliance You Can Trust
Other Common Regulations We Help Comply With
Security & Compliance FAQs
Yes, our infrastructure is secured using rigorous vulnerability testing and continuous monitoring. We meet the requirements of several security industry certifications to ensure the confidentiality and security of customers' data.
Yes, we regularly work with top security researchers to identify potential vulnerabilities using industry guidelines. Any issues found are promptly addressed by our team.
We maintain security policies that cover the following key areas:
- Data classification
- Data retention and disposal
- Change management
- Information security
- Encryption and key management
- Security Incident Response
Apart from your designated team members, only a small number of MiaRec engineers are permitted to have access to the backend database.
Learn More About Contact Center Security & Compliance
Our Modern Contact Center Blog provides practical tips, tricks, and strategic expert advice on how to keep your contact center compliant, secure, reliable, and efficient while providing the best customer experience possible!