Your Objective:

Innovation with Trust & Compliance

Integrating advanced technologies like generative AI into contact centers has become essential for improving efficiency, customer satisfaction, and operational insights. However, the adoption of such tools comes with crucial responsibilities: ensuring data security, regulatory compliance, and ethical AI practices.

By choosing MiaRec, you invest in a secure, compliance, and reliable solution that you can trust to have your back at all times.

Key Security Features

Finally, Compliance You Can Trust

 Adhering to legal and ethical standards is vital to maintain customer trust and avoid regulatory penalties.
MiaRec offers a special version of our software that is PCI-DSS and HIPAA compliant to help protect you and your customers.

Other Common Regulations We Help Comply With

Security & Compliance FAQs

Is MiaRec's cloud infrastructure secure?

Yes, our infrastructure is secured using rigorous vulnerability testing and continuous monitoring. We meet the requirements of several security industry certifications to ensure the confidentiality and security of customers' data.

Does MiaRec perform regular penetration testing?

Yes, we regularly work with top security researchers to identify potential vulnerabilities using industry guidelines. Any issues found are promptly addressed by our team.

What are some of the security policies that MiaRec follows?

We maintain security policies that cover the following key areas:

  • Data classification
  • Data retention and disposal
  • Change management
  • Information security
  • Encryption and key management
  • Security Incident Response
Who has administrative access to our database?

Apart from your designated team members, only a small number of MiaRec engineers are permitted to have access to the backend database.

Learn More About Contact Center Security & Compliance

Our Modern Contact Center Blog provides practical tips, tricks, and strategic expert advice on how to keep your contact center compliant, secure, reliable, and efficient while providing the best customer experience possible!

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September 1, 2023 at 11:39 AM 5 min read