Essentials

Speech-To-Text Transcription

With MiaRec's speech recognition and transcription engine, contact centers are able to automatically transcribe 100% of calls. The valuable data buried in thousands of customer interactions becomes instantly accessible, searchable, and useful.

Easy Access & Improved QA

Call transcription is available for every call, which allows managers to quickly scan a text transcript rather than listening to the recording. This capability streamlines the review process, making review time faster and more efficient.

Efficient Searchability & Retrieval

The automatic transcriptions allow customer service teams to quickly find and retrieve information from past interactions, which is crucial for identifying and addressing ongoing customer issues.

Enhanced Training & Coaching

Within transcriptions, managers can pinpoint specific parts of a conversation to use as examples, facilitating targeted coaching to improve agent skills and performance.

Turn Call Recording Into Powerful Analytics

Experience the power of instant call transcription on every call! When your audio recordings are transcribed into text, contact center managers can quickly scan transcripts and skip the tedious listening process.

This revolutionary tool accelerates the review process, making it faster and more efficient than ever before. With lightning-speed text searches, your customer service teams can effortlessly access and retrieve crucial information from past interactions.

Search Transcript
Transcript and Evaluation

Elevated QA for Peak Performance

Transcription capabilities revolutionize QA by providing easily accessible, text-based records of conversations. This allows managers to swiftly and accurately review customer interactions, ensuring adherence to service standards and compliance with established protocols.

By analyzing these detailed transcripts, managers can quickly identify areas for improvement and uncover performance trends. This transforms QA into a strategic advantage for superior customer satisfaction.

Next-Level Training and Coaching Excellence

Within transcriptions, managers can zero in on key moments of conversations to highlight in training sessions. Whether showcasing outstanding interactions or addressing areas for improvement, this targeted approach supercharges your coaching, elevating agent skills and performance to new heights.

This capability boosts your team’s efficiency and enables you to swiftly pinpoint and address training gaps and ongoing issues, propelling your service to exceptional levels and ensuring top-notch customer satisfaction.

Inline Agent Coaching

Transcription FAQs

How accurate is your transcription?

The accuracy of MiaRec's transcription, like all other transcription engines, is largely dependent upon several external factors such as: call quality, speaker volume, cell service, and more. The overall accuracy of MiaRec's transcription engine is comparable to the most accurate transcription engines available such as Google Speech Engine and IBM Watson.

How many languages does MiaRec transcribe?

98

Can your transcription engine detect multiple languages in the same call?

Yes, MiaRec’s transcription engine can automatically detect multiple languages within the same call. If you have a speaker switching back and forth between two languages (ex. English to Spanish), MiaRec will transcribe the corresponding language.

Do accents impact the accuracy of the transcription?

Yes, accents can impact the accuracy of transcriptions, however, we are continuously improving our transcription engine to handle diverse accents to ensure more accurate transcriptions.

Experience MiaRec

See How Our Speech-To-Text Transcription Can Transform Your Organization

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