LLM-based Topic Analysis

Revolutionizing Topic Analysis with LLM

With the new LLM-based approach, contact centers can now simply describe topics in natural language sentences, eliminating the need for exhaustive keyword lists. Leveraging pre-trained LLM capabilities, you can comprehensively analyze conversations while taking into account the full context and nuances of dialogue.

With full visibility into performance and insightful marketing analytics, contact centers can leverage these advanced technologies to automate and improve operations. 

Dive Deeper Into Individual Topic Trend Analysis

You can also detect, monitor, and analyze trends and metrics for individual topics. This includes a chart that displays trends over time, and you can filter your data by selecting other/more criteria, such as group, call duration, call direction, and other attributes.

If you need to dive deeper into an individual topic, you can run evaluation cards against a specific topic to review performance at a granular level. Learn more about this process on our AI-powered Auto QA page.

Taking this proactive approach is crucial for anticipating future demands and adjusting strategies. With full visibility, you can significantly enhance customer satisfaction and operational readiness.

Supercharge Sentiments with Topics

MiaRec's unique combination of topic and sentiment analysis allows you to understand at a glance what your customers are calling about and how they feel about the topic. 

This enables you to identify root-cause much faster, keep track of trends, determine specifically bad calls for follow-up, identify training gaps, and much more.