AI-based Agent Feedback and Coaching
With the help of flexible prompts, you can now generate automatic feedback for your agents using generative AI technology. This means that you no longer need to spend valuable time listening to calls and drafting lengthy feedback manually.
The AI-powered feedback system can analyze call data and provide comprehensive feedback on agent performance, including areas of strength and areas that require improvement. This not only saves time and reduces workload for managers, but also allows agents to receive timely and constructive feedback that can help them improve their customer interactions.
The generated feedback doesn't stop at analysis; it also includes actionable recommendations. These recommendations provide clear guidance for agents to enhance their performance, ultimately resulting in improved customer experience.
Supervisors have the flexibility to effortlessly customize the feedback and deliver a more tailored and individualized response to agents.
Holistic view into your contact center performance
Maximize your insight into contact center performance by seamlessly integrating MiaRec AI Coaching with our all-encompassing AutoQA module, Sentiment Analysis, and Topical Analysis.
Gain valuable insights into your business operations to enhance the customer journey.
