Essentials

Support Your Quality Management Staff

Don't need to automate your quality management using Generative AI yet, but need to support your QA managers? MiaRec's Essentials solution will accelerate and streamline your manual QA processes by 40%, boosting productivity, morale, and service quality.

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Trusted Recording

Record and transcribe 100% of calls. Improve Average Handling Time instantly by 35% by eliminating manual note taking.

Powerful Analytics

With our proprietary, machine learning-based speech-to-text recognition and transcription engine, you can transcribe all calls.

Streamlined Process

Evaluate and monitor agent performance up to 40% faster to identify and address potential customer-interaction issues.

Are you struggling with this too?

  • Do your QA managers struggle with manual evaluations because they are tedious and time-consuming?
  • Do you wish there was a way to utilize technology to speed things up and streamline the process?
  • Are you lying awake at night wondering how your customers feel about your service quality?

Are you wondering if there is a better way? Now there is!

FrustratedContactCenterAgents
The Solution

Accelerate Agent Evaluations With MiaRec Essentials

Call Recording You Can Trust

MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Contact Center Intelligence Platform. Companies use call recording in a variety of innovative ways, to address a variety of business needs, including legal documentation and protection, order verification, dispute resolution, and customer service enhancement.

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02.MiaRec Recordings—Main Screen-1

Speech-To-Text Transcripts

With MiaRec's speech recognition and transcription engine, contact centers are able to automatically transcribe 100% of calls. The valuable data buried in thousands of customer interactions becomes instantly accessible, searchable, and useful.

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Call Transcript

Evaluate Agents Quicker & More Consistently

To evaluate an agent with MiaRec's Agent Evaluation tool, select a call recording you wish to score and click the "Evaluate" button in the call details view. Then simply listen to the call and click the boxes to evaluate the performance.

You can also look at the visualization of the audio file to spot any long pauses or periods of overtalking, scan the transcript for any potential issues, and speed up calls to 1.2x speed to evaluate 20% more calls. 

Once all questions are answered, MiaRec will automatically calculate a score between 0 and 100. The evaluation forms can be created and customized in MiaRec's evaluation form designer. This keeps evaluations consistent across agents and streamlines the process significantly. 

Learn More About Agent Evaluation
Evaluation Form

Try MiaRec Now

Want to take a few turns test-driving MiaRec without a salesperson looking over your shoulder? Try our instant, online demo platform. No sign up required.

Benefits

Streamline Your Manual Agent Evaluations

40% Efficiency Gains

Seemingly insignificant on their own, MiaRec's powerful features (e.g., adjustable replay speed, visualized audio track, and scannable transcript) drastically boost efficiency.
40% Efficiency Gains

Actionable Insights

Visualize performance over time, measure the improvement achieved due to training, and identify any concerning performance dips.
Actionable Insights

Fast & Easy Implementation

MiaRec is cloud-based and therefore fast and easy to implement. Once the platform is configured and set up, creating evaluation forms only takes minutes.
Fast & Easy Implementation

Standardized Processes

Transforming your evaluation questionnaires into MiaRec evaluation forms will enforce a standardized process for all managers to follow.
Standardized Processes

How To Get Started

1

Experience MiaRec

Seeing is believing. That's why the first step is to try MiaRec QM Pro using our online demo (no sign-up required) or by scheduling a product demo with our Contact Center AI experts.

2

Build Your Business Case

Now, it is time to create a business case and implement a trial (POC). Our team is here to help you get the tools and data you need to prove to your buying committee that there is no risk.

3

Streamline Your QM

Now to the fun part! It is time to implement MiaRec and take your QM to the next level. It only takes a few days to implement and you are all set to start evaluating your agents faster.

New To Software-Supported Quality Management? Start Here.

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